Case Study: New insurance-based therapist gets started with Sessions Health

Owner and Therapist: Blaire Melius, LCSW, PMHC

Challenges: Managing the complexities of a new private practice, billing, insurance claims, and paperwork

“Sessions Health is the perfect system for me and my practice. It’s made running my business so much easier, and the support is unbeatable. I recommend it to anyone starting a private practice!”

– Blaire Melius Blaire Melius

Meet Blaire Melius

Blaire Melius is the owner and therapist at Blaire Melius Counseling, a practice that specializes in perinatal and postpartum mental health. Like many therapists starting their own private practice, Blaire found herself overwhelmed by the many tasks involved in running a business—from scheduling appointments to dealing with insurance claims and billing.

After researching different EHR systems, Blaire discovered Sessions Health, and it didn’t take long for her to realize she’d found the perfect tool to organize her practice.

The challenge: too much admin work

When Blaire first started her practice, she was brand new to the world of insurance claims and had no idea how to submit them or run eligibility reports. She also needed a way to handle billing, scheduling, and keep all client paperwork in one place.

“There was so much I had to figure out,” Blaire explained. “I was overwhelmed by the amount of information I needed to consolidate.”

Why Sessions Health?

Blaire chose Sessions Health after testing many different EHR systems. What stood out to her was how user-friendly and intuitive it was.

“The first thing that drew me to Sessions Health was that it was really user-friendly. It had everything I needed laid out for me, and it made setting up my practice easy,” Blaire said.

But it wasn’t just the simplicity that won her over—it was the fact that Sessions Health is built specifically for therapists. It met every one of her needs, from billing to forms to client communication.

A smooth start with Sessions Health

Getting started with Sessions Health was easier than Blaire expected. She was able to dive right into the platform, adding client information and building the customized forms she needed for her practice.

“One of the first things I did was create my own forms. That was something really important to me, and Sessions Health made it so easy,” she shared.

And the support? Incredible. Whenever Blaire had questions—especially as she learned how to run insurance claims for the first time—Sessions Health’s customer support team was there to help.

“They walked me through the whole process of submitting insurance claims. Now I can run claims on my own with total ease,” Blaire said.

Favorite features

For Blaire, two key features have had the most significant impact on her practice:

  1. Customizable Forms: Sessions Health allows Blaire to create, send, and manage forms seamlessly. “I’ve made a ton of different forms for my clients. I send them through the client portal, and I can see when they’re filled out and signed. It’s been a huge asset to my business.”
  2. Reporting: The reporting feature has saved Blaire hours of administrative work. “I can pull reports to see how many sessions I’ve had, what types of sessions, my revenue, and so much more. It takes the admin work out of my practice.”

Blaire also loves how intuitive the appointment reminders are. Her clients can choose how they want to receive reminders (email or text). This flexibility has helped reduce no-show rates significantly.

The client experience

One of the biggest wins for Blaire is how much her clients love the client portal. It’s user-friendly, secure, and allows them to access everything from session notes to homework assignments.

“My clients have had no issues with the portal, no matter their level of tech-savviness. They love being able to securely message me, access their documents, and get reminders for their appointments.”

The ability to securely send documents, questionnaires, and worksheets after each session has also improved the overall quality of care she provides.

Results: a streamlined, efficient practice

Since implementing Sessions Health, Blaire’s practice has become more efficient and organized. The platform serves as her “right-hand man,” helping her manage scheduling, billing, and client care all in one place.

“Sessions Health has improved the workflow and efficiency of my practice so incredibly much. It’s the hub that I use for everything.”

Thanks to its user-friendly features and responsive support, Sessions Health has helped Blaire take her practice to the next level, allowing her to focus more on her clients and less on administrative tasks.

Join Blaire and thousands of other therapists like her that use Sessions Health each day. Sign up for a free 30-day trial or schedule a demo today.