Case Study: Group practice with 10 clinicians make a seamless transition to Sessions Health

Customer: People First Therapy Group

Challenges with previous EHR: High costs, slow support, and a complicated EHR system.

“Three words to describe how we feel about Sessions Health— we love it.”

– Bill Coffey Bill Coffey

Meet People First Therapy Group

People First Therapy Group is a busy mental health practice with 10 therapists working hard to provide care to their clients. Bill Coffey, Executive Director Emeritus, has seen the practice grow, but their previous EHR system wasn’t keeping up. Between the high cost, clunky interface, and slow support, Bill knew it was time for a change. So, in September 2023, the group switched to Sessions Health EHR, and the difference was immediate.

What wasn’t working?

Before moving to Sessions Health, the team faced several issues with their old EHR:

  • Too Expensive: They were paying for features they didn’t need.
  • Slow Support: Getting help from their previous provider took too long, which was frustrating for the team.
  • Hard to Use: The system was just too complicated and slowed them down.

Why Sessions Health?

The decision to switch to Sessions Health came down to three main reasons:

  1. Affordable Pricing: Sessions Health offered exactly what they needed without the extra (and unnecessary) features, at a much more affordable price.
  2. Easy to Use: The interface was simple and intuitive, making it easy for the therapists to adjust right away.
  3. Amazing Support: From day one, the support team at Sessions Health was prompt and helpful, making the transition as smooth as possible.

A smooth transition

Bill, who oversaw the switch, couldn’t believe how easy it was to move from their old EHR to Sessions Health. He worked closely with the Sessions Health support team to transfer all their data in just one day!

“The support I received from the Sessions Health team was perfect. We got everything transferred within a day, and we were ready to go,” said Bill.

The results

Since making the switch, the People First Therapy Group has seen some great improvements:

  • Quick and Easy Adoption: All 10 therapists picked it up immediately, with no hiccups. After just a month, everyone agreed that Sessions Health was easy to use and manage.
  • Less Administrative Work: With features like automatic billing and document management, the team has saved loads of time. Plus, their favorite feature? The custom appointment reminders—both therapists and clients love it!
  • Top-Notch Support: Whenever Bill has a question, the support team at Sessions Health is there, ready to help quickly. “One of the best features we’ve found is the automatic billing system for clients. Clients appreciate getting their statements timely, and the staff loves the notes capabilities within the platform,” Bill shared.

Final thoughts

For People First Therapy Group, switching to Sessions Health was a no-brainer. The platform is affordable, easy to use, and supported by a fantastic team. It’s helped the practice run more smoothly, allowing the therapists to focus on what’s really important—providing great care to their clients.

Built for group practices of all sizes, learn how Sessions Health can streamline your practice at a more affordable price. Sign up for a free 30-day trial or schedule a demo today.