Customer: Erin Tillson Jefferies, Licensed Marriage and Family Therapist
Industry: Mental Health Therapy
Location: Nashville, Tennessee
Challenge: Navigating a complicated EHR system that lacked inclusivity and ease of use
“Sessions Health has truly made my practice run smoother. The inclusivity, the ease of use, and the amazing customer support have all made a huge difference. I recommend it to all my therapist friends!” – Erin Tillson Jefferies
Erin Tillson Jefferies is a licensed marriage and family therapist who works with individuals and families in her solo practice in Nashville, Tennessee. Erin specializes in supporting queer individuals and “anxious people-pleasers,” but found her previous EHR system to be a source of frustration rather than help.
Despite being tech-savvy, Erin struggled with the complexity of her old EHR. It was clunky and not user-friendly, particularly for handling sensitive information for trans clients. After dealing with these frustrations and a lack of helpful customer service, she decided to make the switch to Sessions Health.
“I was getting lost all the time,” Erin recalls. “I felt like I was wasting so much time trying to figure out how to update consent forms or resend documents. And the system just wasn’t great for working with families or trans clients.”
For Erin, the switch to Sessions Health made an immediate difference. One of the first things she noticed was how intuitive and customizable the system was. With Sessions Health, she could set everything up just how she liked it—from self-scheduling to managing different session types.
“I love the self-scheduling feature,” Erin says. “My clients love it too! If someone cancels, another person can reschedule themselves right into that spot without me having to lift a finger.”
Another feature that stood out to Erin was the task management system, which helps her stay organized throughout her busy day. “Sometimes I only have 5-10 minutes between sessions, so I can’t send an email right then. But with the task feature, I can remind myself to do it later and check it off my list. It’s so satisfying!”
For Erin, one of the most important aspects of Sessions Health was how inclusive it is, particularly for her trans clients. With her previous EHR, legal gender was a mandatory field, which Erin found distressing for many of her clients. Sessions Health, on the other hand, gave her the flexibility to customize intake forms and avoid triggering questions.
“I love that I don’t have to ask my trans clients for their legal gender anymore,” she explains. “It makes the intake process so much more comfortable for them.”
Since switching to Sessions Health, Erin’s practice has become much more efficient. The homepage feature keeps her organized, reminding her of open tasks like billing or notes. “It’s really helped me stay focused. I used to forget things like billing in my old EHR, but now it’s right there, reminding me.”
And it’s not just Erin who’s benefiting—her clients are too. “With Sessions Health, I’m more organized and less distracted, which means I can be more present in therapy. It’s helped me improve my client care because I’m not worrying about administrative stuff during sessions.”
Erin also loves using the reminders feature for important client moments, like anniversaries or key dates. “It’s great to be able to set reminders for those meaningful moments in my clients’ lives.”
The customer support from Sessions Health has been a huge bonus for Erin. Whenever she has a question or suggestion, she gets a quick, helpful response.
“The support team is incredible,” Erin says. “They’re quick, friendly, and they actually listen. I’ve even made suggestions about certain features, and they’ve gone ahead and implemented them!”
Erin encourages other therapists to give Sessions Health a try, particularly with its generous free trial. She found the switch to be easy and seamless, and the support team was there to help every step of the way.
“Switching to Sessions Health was one of the best decisions I’ve made for my practice. It’s so user-friendly, and the support is unbeatable. I feel like I can do better therapy because I’m more organized and less stressed.”
Join Erin and thousands of other therapists like her that use Sessions Health each day. Sign up for a free 30-day trial or schedule a demo today.